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Complaints and Feedback

By | Forms and Feedback | No Comments

Your feedback helps us to improve so that you will feel safer, happier and get more out of our services.
We will often ask you for feedback. You can also comment or complain at any time.
You can use this form, or phone us, or ask our staff to help. They will make sure the right people get your message.
Your complaint will be kept private.
When you tell us what you like or don’t like, we will listen. And we will try to change things if we can. You will always receive a reply as quickly as possible.

Compliments and complaints

To give you better and better services, we need your feedback.
Feedback can be compliments, comments or complaints.
We love to hear compliments. That means we are getting it right. If you are happy, we are happy! If you are not happy, tell us. It’s OK to complain.
We won’t be angry. So don’t be shy. We need to know how you feel. Help us to do better!
We will always listen and reply to complaints, as quickly as possible.
You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better.

Write to us:
8 Belsay Chase, Chirnside park Vic 3116
Phone: 0402 204 728

Contact the NDIS Commission web: phone: 1800 035 544
TTY: 133 677.
Interpreters can be arranged.

Advocates can help you complain The National Disability Advocacy Program can help you work with an advocate.
Email them at:
Or write to:

Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601

Or search “disability advocate” online.

Get help to complain:

  • from our workers
  • from your family or friends
  • from an advocate
  • from the NDIS Commission


An advocate is trained to speak for you. If you are not sure how to find an advocate, we can help. Advocates are a free service.

NDIS Commission

You don’t have to talk with us. If you have a serious complaint, you can tell the NDIS Commission.

The Right Way to Open Doors for Wheelchair Users

By | NDIS | No Comments

Daniella is always helping us out with little tips on how we can be of help to friends and family who use a wheelchair. 

Let’s face it if you have not had a lot of experience around people living “the wheelchair life” it can be a little daunting knowing what you can do to help and even if you should help. It may even be the case where some wish to avoid the embarrassment and awkwardness so much that they shy away from these situations altogether. 

That is why Daniella’s youtube channel is so important as she takes a light-hearted look at some of these issues and teaches us all how to be a little more comfortable with each other.

So in this video she tackles helping with doors. Here are her tips…

Do not…

  • Open the door and reach over to allow me to go under your arm
  • Put your back against the open door 

Keep in mind that the wheelchair takes up about 90% of the doorway width. There is never enough room for you and my chair in the doorway


Walk through the swing of the door and then stand at the end of the door edge, in line with the open door. That way your body does not take up any of the space in the doorway allowing the wheelchair room to get through with ut any awkward collisions or running over anyone toes. 

Disability adds different challanges to life in lockdown

By | Disability, Family, NDIS | No Comments

Lockdown has had a massive effect on all Australians and their lifestyle. For people living with a disability that lifestyle has been hard-won as it has taken time, discipline, resources and time to achieve aspects of everyday life other Australians take for granted.

Social distancing has made it difficult for many with a disability to rely on the community resources that help them with social and mental health, shopping, and recreational activities.

Families with children with special education needs are used to finding resourceful ways of getting buy but are finding current circumstances particularly challenging.

These are families with poorer physical and mental health, to begin with, they earn less, have higher household costs, and often have higher amounts of relationship breakups and family separation. Living with a disability means that these families resilient people, but just toughing it out, may not be enough to keep things together over the coming months.

The NDIS provides funding for people living with a disability, but at Kompletecare we have found cases where that funding is not being maximised to provide for the needs of the recipient, placing pressure on family budgets and resources.

The help I received from Adrian with our NDIS review was fantastic! He helped me to be able to put forward a clear, concise application for a review of my sons inadequate NDIS funding . We received our review with outstanding success, receiving all we asked for I could not recommend them more highly. – Amy

Our team puts care before profit, and are passionate about finding the right services, assistance and funding to make life a little bit easier for people living with disability and their families.

If you are struggling, or know someone who is, call our rapid response line on 08 8265 5696

wheel chair workout

In-home wheelchair workout (COVID-19) | Daniella

By | NDIS | No Comments

Today Daniella tackles the challenges of a wheelchair workout while staying home, she has some great tips…

With her regular wheelchair workout interrupted by COVID-19, she has been working with her Trainer on-line to keep up the consistency.

Being wheelchair-bound creates challenges for working out in normal circumstances, but the COVID-19 pandemic has upped the degree of difficulty, not easily discouraged, Daniella is up to the challenge.

This easy to do at home wheelchair workout only requires a few simple items

  • Towel or yoga mat
  • Light dumbells
  • Resistance band

Keeping physically fit during the COVID-19 pandemic is an important factor for us to keeping healthy over the next few months. You should find some way of including a workout in your daily routine.

  • Its important for our at-home lifestyle

Limited room does not mean that we have fewer things to do, we still have to do most of the things we need to do and in some cases, we will be required to do that with less help. Staying fit will reduce the frustration and fatigue of the challenges of social isolation 

  • It will be important to our mobility for the things we ant achieve when this is all over

It will be easy to create bad habits over the next few months that can actually rob us of the lifestyle we have worked so hard to achieve. Our wheelchair workouts will ensure that when this is all over we will bounce back to our old life.

  • It’s important for our mental health.

The University of Melbourne has stated this week “…The uncertainty associated with COVID-19, the disruption to usual routines, the need for working from home or self-isolating can have significant impacts on your wellbeing and mental health”

Daniella’s routine includes:


  • Neck stretches 
  • Side to side & Up and Down
  • Tree Huggers
  • Arm Stretch and Twists

Then the actual wheelchair workout

Exercises Arm Circles Right, Center & Left

Resistance Band, Chest, Forehead, Goalposts

Around the Worlds with weights, Upward rows 3 sets of 12

Bicep Curls 3 sets of 12

With gyms closing, social events being shut down and opportunities that we usually have for getting out and doing things, wh have to make a way in our routines for the important things. 

Want more? Let Daniella know on the bottom of her video, she loves to know what her fans want to see and hear.

Once again we are thankful for Daniella’s posts to keep us all motivated. We hope that Daniella’s in-home wheelchair workout will be an inspiration for you to be your best self during these challenging times.

The Women of NCIC 2020

By | NDIS | No Comments

[Melissa Hale] I find that the women’s comp is really nurturing and supportive, and it’s just beautiful, and it’s empowering.

[Adam Cassidy] The National Cricket Inclusion Championships brings together basically the 250 best cricketers. Men and women across Australia, who have a disability. Having the deaf women’s division this year is the culmination of incredible work that’s been going on by the deaf community in particular and Melissa Hale. So today’s a real celebration but it’s also an acknowledgment that there’s a lot of work to do.

[Melissa Hale] Some of these women are really stepping outside of their comfort zone and they’re thriving and they all know that they’re part of something bigger.

[Chloe] I’ve been playing cricket for about 15 years. I started when I was 13 years old. I think it’s awesome to be able to play in this team. To represent your state, to be able to play with the girls, you’re going to make a lifetime friend. [Hailey] I guess for me it means all supporting each other, all understanding where we’re coming from, working as a team. It doesn’t matter what type of skills we have, we all accept each other for who we are.

[Adam Cassidy] It’s providing a really good social outlet for people all over Australia. We’ve got nearly 27,000 participants now with a disability and the impact of that is really big.

[Jessica] It’s a lot of fun, there’s great friendships, a lot of learning and skill development because a lot of us are new and there’s a couple of them that are role models. We are quite new but with a bit of mentoring and role models in the team, hopefully we’ll see better teams in the future.

[Melissa Hale] My advice to other women with disabilities is to step out of your comfort zone and try something new. And never let anyone tell you that you can’t because there’s always a way and cricket is one of those opportunities. If you want to give cricket a go, please do, come and join us. We would love to have you here.

Oni’s choice and control with the NDIS

By | NDIS | No Comments

ONI: Hey, my name is Oni and I’m an NDIS participant. When I was born they did some injections and it gave me a stroke and made me deaf. Since I was deaf I couldn’t really learn how to talk so for around about six years of my life I wasn’t able to talk and hear. And after I was six, I was still not very well developed in English because obviously not being able to hear anything for a lot of your life is very hard.

CHELINAY: I couldn’t see a way forward for him so easily. And I couldn’t think that he would actually be independent. Since NDIS, he’s had lots of speech therapy, and if you’d spoken to him say a year and a half ago, you wouldn’t be able to understand him. I couldn’t understand him.

ONI: I’ve been working with a speech therapist to get my speech up and it’s really helping. I can say a few more words and actually pronounce them properly and all that.

CHELINAY: For him it was very moving when he went to NDIS, and the number of times he’s been, he’s been served by people who have disabilities of various types. ONI: One of the best things is that they hire disability people. They don’t think that they should just be looked after, they hire them and they help them through their work and all that.

CHELINAY: He’s only been in one year and the changes have been remarkable. I’ve seen his confidence improve out of sight. I’ve heard him be able to speak and say words that we didn’t even know he knew.

ONI: With being deaf a lot of my life, dealing with it by myself isn’t really an option. NDIS has been there for a lot of this year and they’ve really been helping me through with the speech therapist and all other sort of stuff.

CHELINAY: In one year he’s made enormous changes that are unrecognisable. He’ll have funding for this next period to set him up and then that will end this year. And then, as far as he’s concerned, he no longer has a disability but he is being enabled to go on with his life.

ONI: Looking forward to actually learning the experiences of being a teller and actually working in a bank. Every single school week, I’ll be doing one day off where I’m working at the bank. I’ll have that until I’m in year 12. Depending on whether or not they want to hire me, they’ll either put me up to an official teller or an official worker at their bank, or they’ll try to help me find a different job.

CHELINAY: My hope is that his heart shines. Because he’s an incredible young man, he’s a deep thinker and he has a way of coming out of hardship.

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